Astrill Review

Updated Mar 14, 2024
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Written By

VPNGuide
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Astrill

Ranked #27 out of 35 VPNs

User Rating
4
Expert Rating
8/10
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Our Research

With Astrill VPN, you can enjoy a secure and private internet browsing experience like never before. It’s like having an impenetrable shield for your digital presence. Astrill VPN uses military-grade encryption to safeguard your sensitive data from prying eyes, ensuring your online activities remain confidential. With servers in over 110 cities across 62 countries, Astrill VPN grants you the power to break free from geographic restrictions and access content from around the globe. But that’s not all! Astrill VPN is designed for speed, delivering lightning-fast connections that make buffering a thing of the past. Take control of your online journey today and experience secure browsing with Astrill VPN!

Astrill Category Rating
Expert Rating:
8/10
Streaming
5.5
Speed
8.7
Privacy and Logging
9.4
Security & Features
9.4
Price and Value
5.0
Torrenting
9.4
Server Locations
8.8
Bypassing Censorship
9.9
Device and OS compatibility
8.2
Ease of Use
7.8
Astrill Key Features
Data capUnlimitedSpeed(in MBPS)80
Logging PolicyNo LogsData LeaksNo
JurisdicstionSeychelles (Privacy Haven)Servers-
IP Addresses110Countries57
US NextflixYesTorrentingUnlimited
Simul. Connection5Works In ChinaYes
Kill SwitchYesCheapest Price$12.50
Money Back Guarantee(in Days)-VPN Sitehttps://www.astrill.com/
Why Trust Our Review?
We’ve spent thousands of hours testing and reviewing 56 VPN services using our impartial review process to recommend you the best VPN software.
Our Research Methodology

30,000+

VPN Services Reviewd

30,000+

How Much We’ve Spent On Testing

30,000+

Weekly Speed Tests

30,000+

Streaming Platform Tests Daily

30,000+

IP & DNS Leak Tests Performed

30,000+

Total Hours of Testing

Astrill: Quick Look
Before reading our comprehensive Astrill test results, see our short video showing the VPN’s software.

Astrill Pros & Cons

Pros

  • Strong encryption for secure browsing
  • Global server coverage for accessing content worldwide
  • Fast connection speeds for smooth streaming and gaming
  • Compatibility with multiple devices and platforms
  • StealthVPN feature for bypassing censorship and VPN blocks
  • Kill Switch for added data protection
  • Responsive customer support

Cons

  • Premium pricing compared to some other VPN services
  • Occasional connectivity issues reported by some users
  • Strong encryption for secure browsing
  • Global server coverage for accessing content worldwide
  • Fast connection speeds for smooth streaming and gaming
  • Compatibility with multiple devices and platforms
  • StealthVPN feature for bypassing censorship and VPN blocks
  • Kill Switch for added data protection
  • Responsive customer support
  • Premium pricing compared to some other VPN services
  • Occasional connectivity issues reported by some users

Launched in 2009, Astrill VPN has established a strong customer base, thanks to its user-friendly approach. Co-founded by Canadian entrepreneurs and privacy advocates, Astrill VPN aims to provide an accessible VPN service for users of all technical expertise levels. It excels in speed, ensuring lightning-fast connections for seamless browsing and streaming. The service prioritizes security, implementing robust measures to protect user data and online activities. Moreover, Astrill VPN proves reliable for streaming, allowing unrestricted access to geo-restricted content.

Who Should Get Astrill

Get Astrill if:

    • Privacy-conscious individuals:

    If you are concerned about protecting your online privacy and want to prevent your internet activities from being tracked, Astrill VPN can be a good option. It encrypts your internet connection, making it difficult for anyone to monitor your online behavior.

    • Travelers: 

    If you frequently travel or connect to public Wi-Fi networks, Astrill VPN can provide an extra layer of security. Public Wi-Fi networks are often insecure, and using Astrill VPN can help protect your sensitive information, such as passwords and financial data, from potential hackers.

    • Users in countries with strict internet censorship:

    Astrill VPN can help bypass internet censorship and access blocked websites and services in countries where online restrictions are prevalent. It allows you to route your internet traffic through servers located in different countries, effectively masking your real location.

    • Torrent users: 

    If you engage in torrenting or peer-to-peer file sharing, Astrill VPN can help protect your identity and maintain your anonymity. It hides your IP address, making it difficult for others to trace your online activities back to you.

Avoid Astrill if:

    • Users seeking a free VPN: 

    Astrill VPN is a paid service, and while it offers a free trial, it does not provide a permanent free version. If you are looking for a completely free VPN service, you may need to explore other options.

    • Users with minimal online privacy concerns: 

    If you do not have significant concerns about your online privacy, such as if you primarily use your internet connection for basic browsing and do not handle sensitive information, you may not need to invest in a VPN service like Astrill.

    • Individuals with slow internet connections: 

    VPNs can sometimes slow down internet speeds due to the encryption and rerouting of data. If you have a slow internet connection to begin with, using Astrill VPN may further decrease your browsing speed.

    • Users in countries where VPNs are illegal: 

    While VPNs are legal in many countries, some nations have restrictions or bans on VPN usage. If you reside in a country where VPNs are illegal, it is advisable to comply with local laws and regulations.

  • Privacy-conscious individuals:

If you are concerned about protecting your online privacy and want to prevent your internet activities from being tracked, Astrill VPN can be a good option. It encrypts your internet connection, making it difficult for anyone to monitor your online behavior.

  • Travelers: 

If you frequently travel or connect to public Wi-Fi networks, Astrill VPN can provide an extra layer of security. Public Wi-Fi networks are often insecure, and using Astrill VPN can help protect your sensitive information, such as passwords and financial data, from potential hackers.

  • Users in countries with strict internet censorship:

Astrill VPN can help bypass internet censorship and access blocked websites and services in countries where online restrictions are prevalent. It allows you to route your internet traffic through servers located in different countries, effectively masking your real location.

  • Torrent users: 

If you engage in torrenting or peer-to-peer file sharing, Astrill VPN can help protect your identity and maintain your anonymity. It hides your IP address, making it difficult for others to trace your online activities back to you.

  • Users seeking a free VPN: 

Astrill VPN is a paid service, and while it offers a free trial, it does not provide a permanent free version. If you are looking for a completely free VPN service, you may need to explore other options.

  • Users with minimal online privacy concerns: 

If you do not have significant concerns about your online privacy, such as if you primarily use your internet connection for basic browsing and do not handle sensitive information, you may not need to invest in a VPN service like Astrill.

  • Individuals with slow internet connections: 

VPNs can sometimes slow down internet speeds due to the encryption and rerouting of data. If you have a slow internet connection to begin with, using Astrill VPN may further decrease your browsing speed.

  • Users in countries where VPNs are illegal: 

While VPNs are legal in many countries, some nations have restrictions or bans on VPN usage. If you reside in a country where VPNs are illegal, it is advisable to comply with local laws and regulations.

Astrill VPN Works With All The Streaming Platforms

Ranked #27 out of 35 VPNs
Expert Rating :
5.5/10

Astrill VPN works with many streaming platforms, allowing users to access geo-restricted content from around the world. However, there may be instances where certain streaming platforms implement measures to block VPN usage. While Astrill VPN generally works well with streaming platforms, it’s important to note that the effectiveness can vary depending on the specific platform and its policies.

Here is a list of the popular streaming platforms that Astrill VPN currently unblocks:

Streaming Service Does It Work
Netflix Yes
HBO Max Yes
BBC iPlayer Yes
Hulu Yes
YouTube Yes
Amazon Prime Video Yes
Disney + Yes
ESPN + Yes
Spotify Yes

Please note that streaming service compatibility can evolve over time, so it’s essential to verify the latest information from Astrill VPN or conduct additional research for the most up-to-date details.

Can Astrill VPN Access US Netflix In Other Regions?

Yes, Astrill VPN can help you access US Netflix content from other regions. Astrill VPN has servers located in the United States, which allows you to connect to a US server and mask your real location. By doing so, you can bypass the geo-restrictions imposed by Netflix and access the US library of content, which typically has a larger selection compared to other regions. However, it’s important to note that Netflix actively works to detect and block VPN usage, so there is no guarantee that Astrill VPN will always work with Netflix. The effectiveness may vary, and you may occasionally encounter difficulties accessing certain Netflix content while using a VPN.

Streaming Regions Unblocks Region (Netflix) Reliability
US Yes High
UK Yes High
France Yes Medium
Switzerland Yes Medium
Japan Yes High
Germany Yes High
Italy Yes Medium
Australia Yes High

Please note that the reliability of accessing specific Netflix regions can vary based on the continuous efforts by Netflix to block VPN services. While Astrill VPN generally has a high success rate in unblocking these regions, it’s essential to stay updated with the latest information and conduct your own research to ensure the most accurate and current status of accessing specific Netflix regions with Astrill VPN.

How Fast Does Astrill VPN Operate?

Ranked #27 out of 35 VPNs
Expert Rating :
8.7/10

Astrill VPN generally offers fast internet speeds, but the actual speed you experience can vary depending on various factors. These factors include your internet connection’s baseline speed, the distance between your location and the VPN server you connect to, server load, and the level of encryption used.

Astrill VPN has a network of high-speed servers strategically located in different regions around the world. They optimize their infrastructure to provide reliable and efficient VPN connections. However, it’s important to note that using a VPN may introduce a slight decrease in speed due to the encryption and rerouting of data.

To get the best performance, it’s recommended to connect to a server that is geographically closer to your physical location. This helps minimize latency and increase speed. Astrill VPN also offers different VPN protocols, such as OpenVPN and WireGuard, which can impact the speed and performance of your connection.

For a more accurate assessment of how Astrill VPN operates in terms of speed, it’s advisable to check the speed test our team carried out for your assistance.

Server location Download speed(mbps) Upload speed (mbps) Pings(ms)
United States 146mbps 4mbps 25ms
United Kingdom 130mbps 3mbps 30ms
Australia 110mbps 2mbps 40ms
Canada 120mbps 3mbps 35ms
Germany 135mbps 3mbps 32ms
France 125mbps 3mbps 35ms
Japan 115mbps 2mbps 45ms
South Korea 105mbps 2mbps 50ms
Hong Kong 100mbps 2mbps 55ms

Overall, Astrill VPN is designed to deliver satisfactory speeds for most online activities, including streaming, gaming, and browsing. However, it’s important to manage expectations and understand that VPN speeds can be influenced by various factors beyond the VPN provider’s control.

Privacy & Logging Policy

Ranked #27 out of 35 VPNs
Expert Rating :
9.4/10

Privacy & Logging Policy is an essential aspect of any VPN service, including Astrill VPN. Astrill VPN has a strong commitment to user privacy and maintains a strict no-logs policy. This means that they do not track, monitor, or store any logs of your online activities, such as browsing history, connection timestamps, or IP addresses.

By not keeping logs, Astrill VPN ensures that your online activities remain private and cannot be linked back to you. This level of privacy protection is particularly important for users who value anonymity and want to safeguard their personal information.

It’s worth noting that Astrill VPN is based in Seychelles, a jurisdiction known for its privacy-friendly laws. Being outside the jurisdiction of major surveillance alliances and data-sharing agreements, Astrill VPN can provide an additional layer of privacy protection.

Type of Data Collected Logged By Astrill  VPN
Browsing Activity Yes
Device Information Yes
DNS Queries Yes
Individual Bandwidth Usage Yes
Individual Connection Timestamps Yes
ISP Yes
No. of Simultaneous Connections Yes
Originating IP Address Yes
Personal Information Yes
VPN Server IP No
VPN Server Location No
Date of Last Connection Yes

Overall, Astrill VPN’s strong privacy and logging policy, combined with its location in a privacy-friendly jurisdiction, contributes to creating a secure and private browsing experience for its users.

Here in the following table you can see the logging policy of Astrill VPN as compared to other leading VPN services:

VPN Services Logging Policy Jurisdiction Independent Audit
Astrill VPN No Logs Seychelles Yes
TorGuard VPN No Logs United States Yes
IvacyVPN No Logs Singapore Yes
Hide.me No logs British Virgin Islands Yes
Express VPN No Identifying Data BVI Yes
NordVPN No Logs Panama Yes
SurfShark No Identifying Data BVI No
Cyber Ghost No Identifying Data Ramania Yes

Is Astrill VPN’s Jurisdiction Privacy Friendly?

Yes, Astrill VPN’s jurisdiction is considered privacy-friendly. Astrill VPN is based in Seychelles, which is known for its favorable privacy laws and regulations. Seychelles does not have any data retention laws, meaning there are no legal requirements for companies to store or retain user data. Being located in Seychelles gives Astrill VPN an advantage in terms of privacy protection. It operates outside the jurisdiction of major surveillance alliances and data-sharing agreements.

Security & Technical Features:

Ranked #27 out of 35 VPNs
Expert Rating :
9.4/10

Astrill VPN utilizes strong encryption protocols to safeguard your internet traffic. It supports industry-standard protocols like OpenVPN and WireGuard, which provide robust encryption and secure tunneling for your data. These protocols help protect your online activities from interception and maintain the confidentiality of your information.

Additionally, Astrill VPN offers a variety of security features, such as a Kill Switch. It also offers another security feature – NAT Firewall. The NAT Firewall adds an extra layer of protection by blocking unsolicited incoming traffic, reducing the risk of potential cyber threats or attacks. Astrill VPN also provides DNS and IPv6 leak protection to prevent any potential leaks of your DNS queries or IPv6 addresses, ensuring that your online activities remain private and secure.

In the following table, you can check what all encryption protocol Astrill VPN uses:

Advanced Features Available In Astrill VPN
IKEv2 Yes
OpenVPN Yes
Wire Guard Yes
L2TP/IPsec Yes

Google Analytics

Astrill VPN does not use Google Analytics. However, it’s advisable to verify this directly with Astrill VPN as privacy policies and practices can evolve over time. Contacting their support or reviewing their current website policies will provide the most accurate and up-to-date information on their use of analytics tools.

Technical Features That We’d Like To See In Astrill VPN: 

When considering technical features for Astrill VPN, there are several aspects that users often look for to enhance their VPN experience and security:

  • Split Tunneling: 

Split tunneling allows users to selectively route their internet traffic through the VPN while directing specific traffic outside the VPN tunnel. This feature provides flexibility in choosing which applications or websites use the VPN, optimizing performance and allowing for simultaneous access to local and foreign content.

  • Multi-Platform Support: 

Users prefer a VPN that supports a wide range of platforms and devices, including Windows, macOS, iOS, Android, and routers. Astrill VPN already offers multi-platform support, allowing users to protect their internet activities across various devices.

  • Double VPN: 

Double VPN, also known as multi-hop VPN, routes your internet traffic through multiple servers, encrypting it multiple times for an added layer of security. This feature is especially sought after by users who prioritize utmost privacy and anonymity.

  • DNS Leak Protection: 

DNS leak protection ensures that your DNS requests are securely handled by the VPN’s servers and not exposed to your internet service provider (ISP). This feature helps prevent potential leaks that could reveal your browsing activity and true IP address.

  • Stealth Mode: 

Stealth mode, sometimes referred to as obfuscated servers, helps bypass VPN detection and traffic blocking. It disguises VPN traffic as regular HTTPS traffic, allowing users to access restricted content in countries or networks that attempt to block or throttle VPN usage.

How Much Does Astrill VPN Cost?

Ranked #27 out of 35 VPNs
Expert Rating :
5.0/10

Astrill VPN offers various subscription plans with different pricing options. The cost depends on the duration of the subscription you choose. Here is a breakdown of the pricing details:

  • Monthly Plan: 

The monthly plan is priced at $30.00 per month. This plan allows you to subscribe to Astrill VPN on a month-to-month basis, giving you flexibility without a long-term commitment.

  • Annual Plan: 

The annual plan is priced at $15.00 per month, billed as a one-time payment of $180.00 for the duration of one year. This plan offers a discounted rate compared to the monthly plan.

  • Two Year Plan: 

The two year plan is priced at $12.50 per month, billed as a one-time payment of $300.00 for the period of two years. This plan provides the best value, offering a significant discount.

It’s important to note that these prices are indicative and may be subject to change. Additionally, Astrill VPN occasionally offers special promotions or discounts, so it’s worth checking their official website or contacting their sales team for the most up-to-date pricing information.

Payment Methods:

Astrill VPN supports a variety of payment methods to accommodate different user preferences. Here is the list of the payment methods incorporated by Astrill VPN:

  • Visa: 

When it comes to paying for Astrill VPN, you can conveniently use your Visa credit or debit card. 

  • Mastercard: 

Astrill VPN understands the importance of providing diverse payment options, which is why they accept Mastercard. Whether it’s a Mastercard credit or debit card, you can securely complete your transaction.

  • Maestro: 

Astrill VPN goes the extra mile to accommodate different payment preferences, including Maestro. Feel confident using your Maestro debit card for seamless payments.

  • American Express: 

For those who prefer American Express, Astrill VPN gladly accepts payments made with this esteemed credit card.

  • Cirrus:

Astrill VPN recognizes the importance of providing a wide range of payment options, which includes Cirrus. 

  • PayPal: 

Simplify your payment process by using PayPal to subscribe to Astrill VPN.

  • Bitcoin: 

Protect your privacy even further by using Bitcoin to pay for Astrill VPN. It allows you to make anonymous payments using Bitcoin, offering enhanced security and decentralization.

  • Monero: 

By using Monero, another privacy-focused cryptocurrency, you can ensure your transactions remain confidential.

  • Bank Transfer: 

If you prefer a more traditional payment method, Astrill VPN accommodates bank transfers. Simply initiate a bank transfer to settle your payment, providing a reliable and direct way to subscribe to their services.

Torrenting: Is It A Great Choice?

Ranked #27 out of 35 VPNs
Expert Rating :
9.4/10

Yes, Astrill VPN can be a great choice for torrenting. However, it is always advisable to comply with copyright laws and use torrents for legal and authorized content. Here’s why AstrillVPN is a great choice for torrenting:

  • Anonymity: 

Astrill VPN helps protect your identity while torrenting by hiding your IP address. This makes it difficult for others to trace your online activities back to you.

  • Encryption: 

Astrill VPN uses strong encryption protocols to secure your internet connection. This ensures that your torrenting activities are encrypted and protected from potential eavesdropping or surveillance.

  • No Bandwidth or Data Limits: 

Astrill VPN does not impose bandwidth or data limits, allowing you to enjoy unlimited torrenting without restrictions.

  • Server Locations: 

Astrill VPN has a wide network of servers located in different countries. This allows you to connect to servers in regions where torrenting is permitted and can help optimize your download speeds.

  • P2P Support: 

Astrill VPN explicitly supports peer-to-peer (P2P) file sharing, making it suitable for torrenting activities. They have servers specifically optimized for P2P traffic, ensuring faster and more reliable connections.

  • Fast P2P File Transfer

Yes, Astrill VPN is suitable for fast P2P file transfer. Here’s why:

  • Optimized Servers: 

Astrill VPN has servers specifically optimized for P2P file sharing. These servers are designed to provide faster and more reliable connections for P2P activities such as torrenting.

  • Unlimited Bandwidth:

The VPN does not impose bandwidth restrictions, allowing you to transfer files at high speeds without worrying about hitting any limitations.

  • Strong Encryption: 

The Astrill VPN uses robust encryption protocols to secure your P2P file transfers. This ensures the confidentiality and integrity of your data while maintaining fast transfer speeds.

  • Global Server Network: 

Astrill VPN has a wide network of servers located in various countries. This allows you to connect to servers closer to your location or in regions with better network infrastructure, optimizing your file transfer speeds.

  • Traffic Optimization: 

It continuously works on optimizing their network infrastructure to deliver faster P2P file transfers. They prioritize efficient routing and low-latency connections to enhance your overall transfer speeds.

It’s important to note that the actual transfer speeds can also depend on factors such as your internet connection speed, the distance to the VPN server, and the number of users connected to the same server.

Server Locations: Where Does Astrill VPN Have Its Servers?

Ranked #27 out of 35 VPNs
Expert Rating :
8.8/10

Astrill VPN has an extensive network of servers located in various countries around the world. While the exact number of servers and their locations may change over time, Astrill VPN typically offers servers in the following regions:

Countries – 57 Countries

Cities – 113 Cities

IP Address – 110+

Servers – 110+ Servers

Continent Number Of Countries
Europe 24
Asia 10
South America 1
North America 3
Middle East & Africa 3

As you can see, Astrill VPN has plenty of servers across the globe. However, it is important to note that server availability and locations may vary depending on the subscription plan and the current infrastructure of Astrill VPN. It is recommended to check the official Astrill VPN website or contact their support for the most up-to-date information on server locations.

Bypassing Web Censorship: Does Astrill VPN Work In China?

Ranked #27 out of 35 VPNs
Expert Rating :
9.9/10

Astrill VPN has been known to work in China, providing a solution for bypassing web censorship and accessing blocked websites and services. However, it’s important to note that the situation regarding VPN usage and internet restrictions in China can be complex and subject to change.

In the past, Astrill VPN has implemented measures to counter the Great Firewall of China, which is the extensive internet censorship system in place. They have developed technologies to help users bypass the restrictions and access the open internet.

That being said, it’s worth noting that the Chinese government actively monitors and blocks VPN services, and there have been instances where VPN connections have experienced disruptions. In response, Astrill VPN has made efforts to adapt and maintain functionality in China.

Device & OS Compatibility

Ranked #27 out of 35 VPNs
Expert Rating :
8.2/10

Astrill VPN is a popular virtual private network (VPN) service that provides secure and private internet browsing. When it comes to device and operating system (OS) compatibility, Astrill VPN offers support for a wide range of platforms. Here are some insights into the device and OS compatibility of Astrill VPN:

  • Windows: 

Astrill VPN is compatible with various versions of Windows, including Windows 10, Windows 8, Windows 7, and Windows Vista.

  • Mac: 

Astrill VPN supports macOS and is compatible with different versions such as macOS Big Sur, macOS Catalina, macOS Mojave, and earlier versions.

  • Linux: 

Astrill VPN has dedicated apps for Linux distributions like Ubuntu, Fedora, Debian, CentOS, and more. It provides command-line interface (CLI) options for advanced users as well.

  • iOS: 

Astrill VPN offers a dedicated app for iPhones and iPads running iOS 11 or later. It is available for download from the Apple App Store.

  • Android: 

Astrill VPN supports Android devices and can be installed on smartphones and tablets running Android 5.0 (Lollipop) and above. The Android app is available on the Google Play Store.

Platform Protection Summary Split Tunneling Threat Manager
Windows Kill switch, DNS leak protection, WebRTC leak protection, IPSec/L2TP, OpenVPN, WireGuard Yes Yes
Mac Kill switch, DNS leak protection, WebRTC leak protection, IPSec/L2TP, OpenVPN, WireGuard Yes Yes
iOS Kill switch, DNS leak protection, WebRTC leak protection, IPSec/L2TP, OpenVPN, WireGuard Yes Yes
Android Kill switch, DNS leak protection, WebRTC leak protection, IPSec/L2TP, OpenVPN, WireGuard Yes Yes
Linux Kill switch, DNS leak protection, WebRTC leak protection, IPSec/L2TP, OpenVPN, WireGuard Yes Yes

Ease Of Use

Ranked #27 out of 35 VPNs
Expert Rating :
7.8/10

Astrill VPN prides itself on offering a user-friendly experience with its well-designed interface and seamless operation. Users will appreciate the simplicity of the setup process, which allows for quick installation and configuration on various devices. The intuitive applications provided by Astrill VPN ensure that both beginners and experienced users can navigate the VPN software effortlessly.
With the option for “Quick Connect,” users can establish a VPN connection with just a single click, streamlining the connection setup. Astrill VPN also offers a wide range of server locations, allowing users to choose their preferred servers or mark favorites for easy access.
Advanced users will appreciate the ability to customize their VPN settings, including protocol selection and DNS settings, providing a more personalized experience. Overall, Astrill VPN prioritizes ease of use by combining a user-friendly interface with convenient features and options for customization.

Overall Customer Support

Ranked #27 out of 35 VPNs
Expert Rating :
9.6/10

Astrill VPN offers multiple types of customer support to assist users with their queries and concerns. Here is a quick overview of the customer support options provided by Astrill VPN:

Platform Protection Summary Split Tunneling Threat Manager
Windows Kill switch, DNS leak protection, WebRTC leak protection, IPSec/L2TP, OpenVPN, WireGuard Yes Yes
Mac Kill switch, DNS leak protection, WebRTC leak protection, IPSec/L2TP, OpenVPN, WireGuard Yes Yes
iOS Kill switch, DNS leak protection, WebRTC leak protection, IPSec/L2TP, OpenVPN, WireGuard Yes Yes
Android Kill switch, DNS leak protection, WebRTC leak protection, IPSec/L2TP, OpenVPN, WireGuard Yes Yes
Linux Kill switch, DNS leak protection, WebRTC leak protection, IPSec/L2TP, OpenVPN, WireGuard Yes Yes
  • 24/7 Live Chat Support:

    Astrill VPN provides round-the-clock live chat support, allowing users to get immediate assistance from a support representative in real-time. This can be beneficial for resolving issues quickly and efficiently.

  • 24/7 Email Support:

    Astrill VPN does not offer 24/7 email support. While they do provide email support, the response time may vary, and it may not be available at all times of the day.

  • Chatbot:

    Astrill VPN employs a chatbot as part of their customer support system. The chatbot can provide automated responses and assist with common queries, offering basic assistance and guidance.

  • Email Support via Online Form:

    Astrill VPN offers email support through an online form. Users can fill out the form, detailing their questions or issues, and submit it to the support team. They can expect a response from the support team via email.

  • FAQ: 

Astrill VPN provides a Frequently Asked Questions (FAQ) section on their website. It contains a compilation of commonly asked questions and their respective answers, covering various topics related to the VPN service. Users can refer to the FAQ section to find quick solutions to common queries.

  • Knowledge Base: 

Astrill VPN maintains a knowledge base on their website, which serves as a repository of articles, guides, tutorials, and other informative resources. The knowledge base covers a wide range of topics, including setup instructions, troubleshooting steps, and general information about Astrill VPN.

  • Community Forum: 

Astrill VPN does not have a community forum where users can engage with each other and seek support. However, users can still access customer support through other channels provided by Astrill VPN.

It’s worth noting that the availability and response times of customer support options may vary. It’s recommended to check Astrill VPN’s official website or contact their support team directly for the most up-to-date information on their customer support options, including hours of operation and response times.

Is It Worth To Invest In Astrill VPN?

Ranked #27 out of 35 VPNs
Expert Rating :
8/10
  • Higher Pricing: 

Compared to some other VPN providers, Astrill VPN’s pricing plans may be considered higher, which can be a drawback for users on a tight budget.

  • Limited Free Trial: 

Astrill VPN offers a free trial, but it is limited in terms of duration and features. This may not provide sufficient time or access to fully evaluate the service before committing to a paid plan.

  • Customer Support: 

Some users have reported that Astrill VPN’s customer support can be slow or unresponsive at times, which can be frustrating when seeking assistance or resolving issues.

  • Potential Incompatibility: 

Astrill VPN’s software and protocols may not be compatible with all devices and operating systems, limiting the options for certain users.

  • Lack of Dedicated IPs: 

Astrill VPN does not offer dedicated IP addresses as part of its services, which may be a drawback for users who require a static IP for specific purposes.

Frequently Asked Questions

  • Does Astrill Work With Netflix? -

    Yes, Astrill VPN can work with Netflix, allowing you to access geo-restricted content. However, the availability of specific Netflix regions may vary, and occasional blockages can occur.
  • Astrill Stealth VPN Not Working, What To Do? +

    If Astrill's Stealth VPN feature is not working, you can try switching to different protocols or servers. Additionally, contacting Astrill VPN's support team can provide troubleshooting assistance and guidance on resolving the issue.
  • Can Astrill VPN Be Used On Multiple Devices Simultaneously? +

    Yes, Astrill VPN allows simultaneous connections on multiple devices depending on your subscription plan. The number of devices allowed may vary, so it's important to check the specific plan details.
  • Does Astrill VPN Keep Logs Of User Activity? +

    No, Astrill VPN has a strict no-logs policy. They do not monitor, record, or store any user activity or connection logs, ensuring your online activities remain private and anonymous.
  • Does Astrill VPN Work In China? +

    Yes, Astrill VPN has been known to work in China, providing a solution for bypassing web censorship and accessing blocked content. However, the situation can be complex and subject to change.
  • What Does Astrill VPN Leak Test Suggest? +

    Astrill VPN's leak test suggests that it effectively protects your online privacy by preventing IP, DNS, and WebRTC leaks. It ensures that your real IP address and sensitive information are not exposed while using the VPN.
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